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Quality

Achieving excellence in quality is at the core of all Marketscan operations, from the service given by our telephone staff to the data we supply and the reliability of delivery.

Our modern telephone system has been configured to avoid the use of queuing and multiple choice options. When you call Marketscan, the phone is answered by an experienced Account Manager who has received training in Database Marketing and the company's products and services. The Account Managers are there to help with any query you may have. Regular customer satisfaction surveys are carried out to check all aspects of our customer service. In a recent survey, over 95% of respondents rated our service as good to excellent.

The data we supply is to exacting standards and carries a cash refund guarantee*. It is sourced from the top national suppliers; combined into a single 'Megabase' and then subjected to dozens of rigorous quality checks. It is only when each record meets these new standards that it is supplied to our customers - reliably, on-time.

Our internal procedures and computer systems have been designed to provide our customers with a trouble free experience from the making of the first enquiry to delivery of the data or service required. A continual programme of systems analysis ensures regular updating of software and hardware to take advantage of the latest technological developments.

* Cash refund guarantee
An amount equal to the list cost ruling at the time of invoice will be refunded by the Supplier to the Client on all Royal Mail returns in excess of 2% of the total number of business addresses supplied, provided that all returned envelopes, less contents, are received by the Supplier within 6 weeks of delivery of the original Goods and on all Royal Mail returns in excess of 5% of the total number of home addresses supplied, provided that all returned envelopes, less contents, are received by the Supplier within 4 weeks of delivery of the original Goods .

DMA

DMA Founder Member

Marketscan is a founder member of The Direct Marketing Association UK which is Europe's largest trade association in the marketing and communications sector. It promotes best practice to raise industry standards through the DM Code of Practice, best practice guidelines and the DMA Awards.

Investors in People

Marketscan meets the standards set by Investors in People. These standards are designed to improve organisational performance through the management and development of people.

List Warranty Register

As an assurance that our data has been collected lawfully, is up to date and complies with relevant Codes of Practice. Marketscan is a signatory to The List Warranty Register.

Data Protection

Data Protection Act

Marketscan is registered under the Data Protection Act to ensure that our processing of data is in line with the obligations that are placed upon us by the legislation.